Established 2006    Company No 11711800      Landline: 01384 929109     
All staff are DBS Checked and Fully Insured

Domestic and Commercial Cleaning Services

Bal Lawley

Business Manager

Welcome,

Relax, you've just found Castlegate Cleaning Services to help lift the burden of your domestic chores. Whether you have a busy lifestyle, are young or elderly, Castlegate Cleaning Services provides a fast reliable professional service tailored to your individual requirements at an affordable price.

Our professional domestic cleaning of your home and office will be at times to suit you. A weekly, fortnightly basis or just an occasional clean is available. Our fully insured domestic service allows us to provide a comprehensive cleaning service at your convenience. We carry our own cleaning products and materials but are happy to use anything you have in your home.

Why not try our ironing service too? Just simply take the ironing service on its own or include it with your domestic clean. Either way you can stop having to worry about the ironing basket over flowing.

Our aim is to provide an efficient, reliable, first class cleaning service to the highest possible standard, ensuring customer satisfaction. We've built our reputation up by being professional, thorough, reliable and by offering an outstanding service that makes Castlegate Cleaning Services stand out from the competition.

Castlegate Cleaning Services cover Dudley, Stourbridge, Halesowen, Bobbington, Seisdon, Tividale, Tipton, Kingswinford, Wombourne, West Bromwich, Great Bridge, Kinver and surrounding areas in the West Midlands.

Services Overview

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Our services include:

Vacuuming • Sweeping • Dusting • Dust & Polish • Toilet Clean • Mirror & Glass • Furniture Vacuum Bath Clean • Floor Wash • Cooker • Clean Window Sills • Fridge / Freezer Clean • Kitchen Cabinets Shower Clean • Ironing

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We offer flexibility

Our domestic cleaning services can be daily, weekly, or fortnightly Castlegate Cleaning Services will work with you and give you as much information as required so that we can provide the best possible service to meet your needs.

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Commercial and Domestic

Castlegate Cleaning Services offer many more services - just enquire. Our Services start from a minimum of 2 hours

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Pride in what we do

Management have a hands on approach to all work taken out and regulary has work inspected. All our staff are fully trained to a high standard and are DBS checked.


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Business Development Manager

Services


We offer a professional reliable friendly service that gives the promise of domestic harmony, so that your precious time is not eaten away by daily chores. Our domestic cleaning services can be daily, weekly, or fortnightly Castlegate Cleaning Services will work with you and give you as much information as required so that we can provide the best possible service to meet your needs. All our staff are fully trained to a high standard and are CRB checked.


Vacuuming • Sweeping • Dusting • Dust & Polish • Toilet Clean • Mirror & Glass • Furniture • Vacuum • Bath Clean • Floor Wash • Cooker • Clean Window Sills • Fridge / Freezer Clean • Kitchen Cabinets • Shower Clean • Ironing

Business Development Manager

Flexibility


We understand that with the pressures of modern day life, finding the time to clean effectively is a problem that we all face. That is why we have introduced a more flexible cleaning schedule; one that means you will never have this problem again. Day or night, we will fit our services around you. We pride ourselves on the cleaning services we provide, whether you use us on a one off occasion or contract us for more frequent cleaning.


Business Development Manager

Commercial and Domestic Cleaning


From cluttered offices to a messy children’s play area and everything in-between, Castlegate Cleaning Services have the tools to tackle any challenge. We measure ourselves on our ability to tailor each clean to the needs of each individual customer. Our specialized cleaning services are as unique as our customers.


Business Development Manager

Pride In What We Do


We as a company pride ourselves on our attention to detail and we strive for excellence in service. With our highly skilled cleaners and cleaning resources, we will ensure that you never have to settle for anything less than the best. Our company insists that our management have hands on and our policy dictates that we regularly check our quality of service to ensure our performance is to the highest possible standard every time.



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Frequently Asked Questions

Q. - What areas do you cover?

A. - We cover Dudley, Stourbridge, Halesowen, Bobbington, Seisdon, Tividale, Tipton, Kingswinford, Wombourne, West Bromwich, Great Bridge and Kinver.

Q. - How soon could you get me a cleaner?

A. - We aim to assign you a regular cleaner within 7 working days.

Q. - How do you ensure honesty and reliability?

A. - All of our domestics are put through a strict selection process. We only employ polite, trustworthy staff to work for our company. Every staff member is reference and police checked prior to employment. We also operate a full no smoking policy. All of our staff are trained, fully insured and uniformed.

Q. - Can I choose the day my cleaner comes?

A. - We make every effort to get you a cleaner on the day you require, however cover provided may not be on the same day as your permanent cleaner.

Q. - What happens if I am not happy with my cleaner?

A. - We have many options to resolve this, it may be that your cleaner requires more training, which we will be happy to provide at no cost to yourself, or occasionally it might require changing the cleaner to suit your needs. If you have any problems at all with your cleaner we are here to take care of them.

Q. - Do I still have to pay my cleaner if I am on holiday?

A. - No. You only pay when the cleaner comes, but we do ask for 24 hours notice.

Q. - Who provides the cleaning materials and equipment?

A. - We provide everything including the vacuum etc.

Q - Do you have insurance?

A - Yes. Castlegate Cleaning Services has employer’s liability insurance. Should you decide to engage our company a copy of the certificates can be provided on request.

Q. - How much does it cost?

A - Our rates are extremely competitive and based on your individual or corporate needs. Please contact us for more information.

Q - I would prefer the cleaner to attend whilst I am at work. Can keys be left with you?

A - Yes you can provide a door key if you wish, this key will be given a security number and kept in a locked safe. It will only be given to your cleaner on the day of the clean and returned when the clean is finished.

Q - How do I pay?

A - We will invoice you monthly, this can then be paid online or by cheque - no cash is accepted.

If you have any other questions please be in touch

Testimonials

For further recommendations or references, and to contact existing satisfied customers,
please contact the office. Here are a few of the comments we have received -

Satisfied Castlegate Customer ES 2022

"I have employed the services of this company for numerous years. Throughout the whole of this time I have always had complete satisfaction with the service they have given to me. The staff are efficient and pleasant in their presentation, and always accommodating. Each member of staff I have had in my home has always proffered the utmost respect for both myself personally and also my property. I have complete faith in their integrity and professionalism . Throughout the pandemic situation every care has been taken towards me regarding maintaining the government guidelines by each member of their staff. I would have no hesitation in recommending this company with regard to all aspects of the service they offer and the delivery of it to their client base."

Satisfied Castlegate Customer DG 2022

"I have been a customer since 2019. They do a great job cleaning my house, they do what I need doing to a high standard, extremely friendly and highly trustworthy."

Satisfied Castlegate Customer 2022

"I have no hesitation in highly recommending Castlegate Cleaning Services. I have found the staff to be hard-working, thorough and friendly, as well as being completely dependable and honest. Bal is always approachable if I need to alter the schedule, or want some extra work doing. I am more than happy for Castlegate to be the keyholders for my house - and I want to put in a special word for Alison, whom I think of as a friend who comes round to help me with the housework."

Satisfied Castlegate Customer AC 2022

"I have been a customer of Castlegate Housemaids/Castlegate Cleaning for the past 16 years. Throughout this time, Bal and her team have consistently delivered a highly professional service to my family and I. They are always punctual whilst also providing much-needed flexibility of service and I feel, as a customer, that my needs are always taken into account in this respect. I have never had to question the quality of cleaning and have always been wholly satisfied with the standard of work that has been provided. In addition, throughout these 16 years I have entrusted my housekey to the company and have never once had to question this decision. Therefore I would happily and confidentially state that Castlegate Housemaids/Castlegate Cleaning is wholly trustworthy in every respect. I would have absolutely no issue with recommending Castlegate Housemaids/Castlegate Cleaning to my very closest family and friends – not something that I would do lightly – and therefore I feel that this statement encapsulates my feelings towards the company and, in my eyes, conveys my very highest praise."

Satisfied Castlegate Customer

"Bal and Sam gave my house a much-needed deep clean and I couldn't be happier. They were both professional but friendly, thorough, hardworking, conscientious, and I will definitely be going to them again. I highly recommend Castlegate Cleaning Services."

Satisfied Castlegate Customer

"Over more than 3 years, my home has been kept spick and span by Castlegate. They do a very professional job, they are very reliable, and their cleaning ladies are friendly, kind and polite. I would be lost without them. I can recommend them to you."

Satisfied Castlegate Customer

"After having Bal and the team cleaning my house for a number of months now I can’t understand why I did not do this before. It is affordable but most of all the quality of the clean is excellent. It is well worth the money to be able to come home and relax and enjoy my weekend without the housework falling behind. Trust is important when letting someone into your home but most importantly I trust Castlegate Cleaning Services' staff with Toby the dog who stays home when cleaning. Bal and the team are reliable, proactive and always easy to contact. They have been flexible when I have needed to the cleaning time to be at a certain time to fit in with work and always follow through on a promise. An excellent service from an excellent team."

Satisfied Castlegate Customer

"I've been using Castlegate Cleaning Services for a couple of years now. They really take the stress out of my life. I leave them to it while I'm at work, I trust them implicitly with my house (and my cats). When I return home I am never disappointed with the work done. If I need to change anything Bal is really accommodating. I can't recommend them enough!"

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Contact

Contact Info

FOR A FREE NO OBLIGATION QUOTATION
Please contact us and we will be happy to help

Email:enquiries@castlegatecleaningservices.co.uk

Mobile Whatsapp us on: 07970 791039

For a free no obligation quotation call
07970 791039
01384 929109


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